Last Updated: January 02, 2026
Our Commitment: We want you to be completely satisfied with KDP Suite. This policy explains our refund terms and how to request a refund if needed.
1. Overview
KDP Suite offers a subscription-based service with a fair refund policy. We understand that our tools may not meet every user's needs, and we're committed to resolving issues promptly.
2. 7-Day Money-Back Guarantee
✓ Full Refund Available
If you're not satisfied with your subscription for any reason, you may request a full refund within 7 days of your initial purchase.
2.1 Eligibility
To qualify for the 7-day money-back guarantee, you must:
- Be a first-time subscriber (new customers only)
- Request the refund within 7 days of your first payment
- Not have violated our Terms of Service
- Not have excessive or abusive usage patterns
2.2 What's Covered
- Single Tool Access: Full refund within 7 days
- Full Access: Full refund within 7 days
3. Subscription Cancellations
3.1 How to Cancel
You can cancel your subscription at any time through:
- Your account settings
- Contacting our support team at support@kdpsuite.com
- Through your PayPal account
3.2 When Cancellation Takes Effect
When you cancel:
- You will retain access until the end of your current billing period
- No further charges will be made
- You can continue using the service until the subscription expires
Important: Canceling your subscription does not automatically trigger a refund. To request a refund, you must follow the refund request process outlined below.
4. Situations Not Eligible for Refunds
Refunds will not be provided in the following cases:
- After 7 Days: Refund requests made more than 7 days after initial purchase
- Renewal Payments: Automatic subscription renewals (except within 48 hours of renewal)
- Partial Months: Prorated refunds for unused days
- Change of Mind: After using the service beyond the 7-day period
- TOS Violations: If your account was suspended or terminated for violating Terms of Service
- Third-Party Issues: Problems with your own equipment, internet connection, or publishing platforms
- Misuse: Excessive downloads, account sharing, or other abuse
5. Special Circumstances
5.1 Technical Issues
If you experience technical problems that prevent you from using the service:
- Contact support first - we'll work to resolve the issue
- Document the problem with screenshots if possible
- If we cannot resolve the issue within a reasonable timeframe, we may offer a refund or service credit at our discretion
5.2 Unauthorized Charges
If you believe you've been charged in error:
- Contact us immediately at support@kdpsuite.com
- We will investigate and refund unauthorized charges
- This applies regardless of the 7-day window
5.3 Accidental Renewal
If your subscription renewed accidentally:
- You may request a refund within 48 hours of the renewal charge
- You must not have used the service since renewal
- This courtesy is limited to one occurrence per account
6. How to Request a Refund
Step-by-Step Process:
- Contact Support
- Email: support@kdpsuite.com
- Subject: "Refund Request - [Your Email]"
- Provide Information
- Your account email
- Date of purchase
- Reason for refund request
- Transaction ID (if available)
- Wait for Response
- We'll respond within 1-2 business days
- Most refunds are processed within 24 hours of approval
- Refund Processing
- Approved refunds are processed through PayPal
- Funds typically appear in 3-5 business days
- You'll receive an email confirmation
7. Refund Processing Time
| Stage |
Timeframe |
| Initial Response |
1-2 business days |
| Refund Processing |
24-48 hours after approval |
| Funds in Your Account |
3-5 business days via PayPal |
8. Alternatives to Refunds
Before requesting a refund, consider these alternatives:
8.1 Downgrade Subscription
Switch from Full Access to Single Tool Access and pay the lower monthly rate.
8.2 Pause Subscription
We may offer the option to pause your subscription for 1-2 months in special circumstances.
8.3 Technical Support
Many issues can be resolved with help from our support team. Contact us before giving up!
8.4 Service Credit
In some cases, we may offer account credit instead of a refund, valid for future subscriptions.
9. Chargebacks and Disputes
Important Notice: Please contact us before initiating a chargeback or payment dispute. Chargebacks filed without attempting to resolve the issue with us may result in immediate account termination.
If you file a chargeback:
- Your account will be immediately suspended
- All access to the service will be revoked
- You may be banned from future use of KDP Suite
- We may dispute the chargeback with evidence of service delivery
10. Free Plan Users
Free plan users are not eligible for refunds as no payment has been made. However:
- You can delete your account at any time
- You can upgrade to a paid plan and benefit from the 7-day guarantee
- Technical support is available for all users
11. Questions and Support
If you have questions about our refund policy or need assistance:
Contact Our Support Team
Email: support@kdpsuite.com
Response Time: Within 24-48 hours
Phone: Available for paying customers (see your account dashboard)
Contact Form: Contact Us
12. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Material changes will be communicated to active subscribers via email.
Your continued use of the service after changes constitutes acceptance of the modified policy.
We're committed to your satisfaction. If you have any concerns, please reach out before requesting a refund - we're here to help!